From the Accounts Receivable screen, select the Options menu and then Void Invoices.
At the Void Invoices screen, enter the ID of the customer for the invoice to void in the Customer ID field. If the ID is not known, click the down-arrow button to select the correct one, or press the Ctrl+F keys to access the search feature.
Note: Click the Find button to select the correct customer and invoice number of the invoice to void; then continue with Step 4.
Enter the number of the invoice to void in the Invoice Number field. If the invoice number is not known, click the Find button to select the correct one.
Note: Only invoices that have not been fully or partially paid can be voided. If part of an invoice was previously paid, utilize the Clear Outstanding Invoices option to cancel (reverse) the remaining balances for selected detail lines.
The information for the specified invoice will display on the right-hand side of the screen, including the Invoice Amount and Invoice Date.
Enter the date the invoice is voided in the Void Date field. Use the mm/dd/yyyy format or click the down-arrow button to select the desired date. Leave the field blank to default to the current date.
Enter the month for which to post the voided invoice in the Void Month field. Use the mm/yyyy format or click the down-arrow button to select the desired date. Leave the field blank to default to the current month (as based on the computer date).
Note: Only for organizations that operate on an accrual basis, if the month entered is prior to the current month, all the financials from the month specified and forward will be affected (changed).
Click the Execute button to void the specified invoice.
When prompted to continue, click Yes to void the invoice.
Note: For organizations that operate Accounts Receivable on an accrual basis, if the invoice does not include revenue account numbers and so the system will not be able to post correcting entries for the invoice, the prompt will note the invoice does not have revenue accounts and manual journal entries may need to be completed; click Yes to continue voiding the invoice, and if needed, enter manual journal entries to debit the appropriate revenue account number(s) and credit the appropriate Accounts Receivable account number(s).