From the Accounts Receivable screen, select the Options menu and then Clear Outstanding Invoices.
At the Clear Outstanding Invoices screen, enter the ID of the customer for the invoices to clear (reverse) in the Customer ID field. If the ID is not known, click the down-arrow button or the Find button to select the correct one.
Enter the date the invoice detail lines are cleared (reversed) in the Clear Date field. Use the mm/dd/yyyy format or click the down-arrow button to select the desired date. Leave the field blank to default to the current date.
Enter the month for which to post the cleared (reversed) invoice detail lines in the Clear Month field. Use the mm/yyyy format or click the down-arrow button to select the desired date. Leave the field blank to default to the current month (as based on the computer date).
Note: Only for organizations that operate on an accrual basis, if the month entered is prior to the current month, all the financials from the month specified and forward will be affected (changed).
All the outstanding invoices (those with balances remaining) for the specified customer appear in the Invoice Information List. Select the invoice detail lines to clear (reverse):
To select an invoice detail line, click the box in the Selected column for the desired invoice detail line. A checkmark will appear in the box if a detail line is selected.
To select all the detail lines on a particular invoice, click the box in the Selected column for the desired invoice number. If selected, a checkmark will appear in the box for the invoice number and for all the detail lines for the invoice.
To select all the detail lines for all invoices displayed on the screen, click the box in the Selected column for the Total line. If selected, a checkmark will appear in the box for the Total line and for all the detail lines for all invoices on the screen.
Click the Execute button to clear (reverse) the selected invoice detail lines.
When prompted to continue, click Yes.
Note: For organizations that operate Accounts Receivable on an accrual basis, if the selected invoice detail lines do not include revenue account numbers and so the system will not be able to post correcting entries, the prompt will note the invoices do not have revenue accounts and manual journal entries may need to be completed; click Yes to continue clearing the invoices, and if needed, enter manual journal entries to debit the appropriate revenue account number(s) and credit the appropriate Accounts Receivable account number(s).