From the main School Accounting System screen or a module's main screen, click the Request Support icon in the lower right-hand corner of the screen, or click the Create a Support Request link under the Help & Support section.
At the Create a Support Request screen, the customer ID number assigned to your organization by Software Unlimited, Inc. displays in the Customer Number field and cannot be changed.
In the Name field, enter the name of the user at your organization that should be contacted for assistance, or click the down-arrow button to select the correct one.
Note: Only the users we have listed in our records for your organization are able to be entered into the Name field; if your name is not listed, click the Cancel button on the Create a Support Request screen and contact Customer Support by phone at 800.756.0035, Ext. 2.
Enter your question or a description of the issue in the Comment/Question field. The question or description can be up to 8,000 characters long.
If desired, to attach a file to submit with the support request, enter the path (drive and folders) and file name of the file to attach in the Attach File field, or click the Attach File button to browse to and select the file.
Note: Only one file can be attached to a support request, and the file size cannot be greater than 50MB.
Click the Execute button.
A prompt will appear stating the request has been submitted; click OK.