Deleting a Payment After Posting

Once a payment has been posted, it cannot be deleted, and so an additional payment must be entered to reverse the original payment.  To reverse a payment, enter the new payment exactly the same as the original entry except enter the amount as a negative number.

Tip:  If applicable, after posting a negative payment, the negative payment automatically becomes an advance payment, and then when entering future payments for the particular customer, the advance payment will show similar to an unpaid invoice.

Steps to Enter Payments